z-a team

1. Customers are responsible for providing all cleaning materials and equipment, unless otherwise stated.

2. Minimum booking of 3 hours per visit, unless otherwise stated.

3. In some cases it may be necessary to carry out a site inspection in order to offer you a quote.

4. End of tenancy cleaning prices vary from job to job, depending on the size of your property, condition, and specific areas to be cleaned.

5. Ironing is carried out at your home. Customer to supply iron, ironing board, and starch spray.

6. Parking charges are applied where parking cannot be provided.

7. All outstanding balances and payments for cleaning services carried out are payable on the day the service is done. For regular domestic cleaning the most convenient way is to set up a standing order for bank transfer. Our bank details are available on request.

8. Payment can be made by: cash, cheque, standing order or BACS.

9. Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to accommodate these on the service day.

10. Cancellations - Please contact us, giving us at least 3 full working days’ notice if you do not want a particular clean or are on holiday.

11. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.